Ceobet FAQ — All Your Questions Answered in One Place

Deposits at ceobet are usually credited instantly or within a few minutes. Occasionally, network issues or payment gateway delays may push this to 15–30 minutes.

If your deposit hasn't arrived, follow these steps:

1. Wait 30 minutes — payment processing can sometimes take a little time.
2. Refresh your browser and try logging out of your account and back in again.
3. Check your bank or mobile banking app to confirm whether the amount has been deducted.
4. If the amount has been deducted, note down the transaction reference number, amount, and time.
5. [email protected]— Email us with the subject line "Deposit Pending" and include your reference number and a screenshot.

Common reasons for a failed deposit: Common causes include an incorrect account number, exceeding a payment method's limits, an interrupted internet connection, or a transaction blocked by your bank. Funds from a failed deposit are generally returned to the original source within 1–5 business days. Contact support for a faster resolution.

If a match is cancelled or abandoned mid-way, ceobet's settlement policy follows specific rules. The general principles are:

• If a match is cancelled before it begins: The full stake is returned (Void bet).
• If a match is cancelled after play has begun for a certain period: In some cases, bets are settled based on the result at the point of abandonment; in others, they are voided — this depends on the official ruling of the league or tournament and ceobet's specific market policy.
• If suspended due to bad weather or unavoidable circumstances: If the match is not replayed within 48–72 hours, it is generally treated as Void.
• If one event in an Accumulator bet is Void: The bet is settled using the remaining events, excluding that one.

Funds from a voided bet are usually returned to your account within 24 hours. If more than 48 hours have passed and you still haven't received them, [email protected]Contact us with your bet details at. Full settlement policy Terms & Conditions on this page.

Ceobet's VIP program is designed for regular players — those who bet consistently and wager above a certain amount are upgraded to higher tiers automatically or by invitation.

Benefits VIP members can typically enjoy:

• Dedicated Account Manager: A dedicated support representative who assists you directly.
• Faster withdrawal processing: VIP members' withdrawal requests are processed on a priority basis.
• Higher Betting Limits: Place higher bets per round compared to regular members.
• Exclusive Cashback & Bonuses: Exclusive VIP-only offers are available during select periods.
• Invitations to special events: VIP invitations to tournaments and exclusive gaming events.
• Birthday Bonus: Special occasion perks for VIP members on select events.

For the latest details on VIP tier requirements and benefits [email protected]Email us at. VIP programme terms & conditions Terms & Conditions is also listed on the page.

Ceobet tournaments and Leaderboard competitions run for a set period — weekly, monthly, or tied to special events. Participation is usually automatic — you earn points simply by playing the designated games.

General Rules:

• Participation: Log in to your ceobet account, play the specified games at or above the minimum bet amount, and points are added automatically.
• Points Calculation: Points are typically earned for every set amount wagered. Some tournaments award points based on wins.
• Leaderboard Position: Rankings are based on points — the higher you place, the bigger the reward.
• Prize Distribution: Participants who finish in qualifying positions at the end of a tournament receive cash prizes or bonus credits — usually credited to their account within 72 hours.

Each tournament has its own rules and Wagering Requirements may vary. For details on active tournaments, visit the ceobet Promotions section or [email protected]to ask.

The main ways to reach ceobet support are email and the site's Live Chat (when available). For a faster resolution, make sure to describe your issue clearly.

Contact Methods:

• Email Support: [email protected] — You can reach us any time. Replies typically arrive within 24 hours. For urgent matters, include the issue type in the Subject line (e.g. "Withdrawal Pending", "Account Locked").
• Live Chat: If you see the Live Chat button while logged into the site, you can speak with someone directly — this is the fastest option.
• FAQ Section (this page): Common questions are answered on this page — please check here before reaching out to support.

When emailing support about an issue, please include the following details: The email address or phone number registered to your account, a detailed description of your issue, and — for deposit or withdrawal problems — the transaction reference number and a screenshot. This helps the support team understand the situation quickly and resolve it faster.

The minimum deposit at ceobet depends on your chosen payment method and may change over time. Generally, deposits start from BDT 500 — but check the Cashier section on the site or ask support to confirm the exact amount.

General payment method guidelines:

• Check the list of available payment methods in the ceobet Cashier section — methods are subject to change.
• Each payment method has its own minimum and maximum limits — please check before making a deposit.
• When making your first deposit, make sure to select the correct payment method — sending funds via the wrong method may cause delays in getting them back.
• Withdrawals are generally processed using the same payment method you used for your deposit.

For the latest information on minimum deposits, maximum limits, and available payment methods, check the Cashier section on the ceobet site directly, or [email protected]to find out. ceobet does not recommend making payments through any unauthorised third parties.